It is a framework for contact centre infrastructure management, which combines the principles of contact centre hosting and cloud-based contact centre infrastructure. With the help of CCaaS, companies can be more flexible and agile, and pay less for assets whose usage may vary during peak loads versus low-demand loads. In this model, we provide software subscriptions (software as a service) to end users. CCaaS enables companies to enlist a pay-as-you-go model to get the resources they need as demand increases or decreases.
VCaaS is the delivery of multiparty or point-to-point video conferencing capabilities over an IP network by a manage cloud service provider. Its offerings include call production, endpoint management, multi-point high definition (HD) bridging, white-glove concierge services, recording and archiving. Usually, customers purchase services through a per-port flat rate or through a pay-as-you-go model. Hence, VCaaS is a good alternative for businesses that may not have the infrastructure, expertise, budget or desire to support corporate video conferencing services.
It is a delivery model, which lets you host a variety of communication and collaboration applications and services on cloud Infrastructure. These applications or services are delivered over an IP network, usually the public Internet. UCaaS technologies include enterprise messaging and presence technology, online meetings, telephony and video conferencing. It is known for providing high levels of availability (HA) as well as flexibility and scalability for core business tasks. UCaaS is one of the preferred solutions for small businesses. These businesses use UCaaS to avoid the capital and operational expenses associated with deploying a unified communications solution on their own.