It is a framework for contact centre infrastructure management, which combines the principles of contact centre hosting and cloud-based contact centre infrastructure. With the help of CCaaS, companies can be more flexible and agile, and pay less for assets whose usage may vary during peak loads versus low-demand loads. In this model, we provide software subscriptions (software as a service) to end users. CCaaS enables companies to enlist a pay-as-you-go model to get the resources they need as demand increases or decreases.
VCaaS is the delivery of multiparty or point-to-point video conferencing capabilities over an IP network by a manage cloud service provider. Its offerings include call production, endpoint management, multi-point high definition (HD) bridging, white-glove concierge services, recording and archiving. Usually, customers purchase services through a per-port flat rate or through a pay-as-you-go model. Hence, VCaaS is a good alternative for businesses that may not have the infrastructure, expertise, budget or desire to support corporate video conferencing services.